Submitting a dispute
Use the platform dispute workflow when available and identify the affected conversion, payout or reference. Explain the issue clearly and submit it within the time window stated by the applicable program or agreement.
Useful evidence
Relevant evidence can include click or conversion references, timestamps, order status, advertiser records, approved traffic-source information, campaign terms, screenshots or other lawful records that directly support the case.
Review process
TrustNeo may request information from either party, compare platform records with advertiser evidence and place affected amounts in a pending state while a material dispute remains unresolved.
Outcome
The final operational status is recorded in the platform when possible. Contractual escalation rights in an executed agreement remain applicable.