1. Information we collect
TrustNeo may process account and profile information, business details, contact information, authentication and security events, offer and application activity, tracking identifiers, click and conversion records, device or request metadata, communications, support records, invoices, payout information, compliance evidence, and settings you provide.
2. How information is used
We use information to create and secure accounts, operate workspaces, provide tracking and attribution, administer offers and partner relationships, process or reconcile payments, investigate fraud and abuse, provide support, maintain audit records, improve reliability, enforce agreements, and meet applicable legal or compliance obligations.
3. Affiliate tracking and conversion data
Tracking can involve identifiers and request metadata needed to connect permitted traffic with offers and conversion events. Depending on an advertiser's implementation, conversion records may include transaction references, values, status, campaign parameters, and other fields configured for attribution or validation. Users are responsible for collecting and transmitting this data lawfully.
5. Retention
Retention periods depend on the record type, account status, contractual commitments, security needs, dispute windows, financial or audit obligations, and applicable law. Records may be kept longer where required for a legal hold, fraud investigation, unresolved dispute, or other legitimate compliance need.
6. Security
TrustNeo uses technical and organizational controls designed to protect platform data, including access controls, authenticated sessions, protected storage, audit logging, request validation, and additional verification for sensitive operations. No internet service can guarantee absolute security.
7. Access, correction and privacy requests
Depending on your relationship with TrustNeo and applicable law, you may be able to request access, correction, deletion, restriction, portability, or other privacy actions. Some records may need to be retained for security, financial, contractual, or legal reasons.
8. Cookies and local storage
TrustNeo may use essential session cookies and local browser storage for authentication, security, interface preferences, and other functionality. Where non-essential technologies are introduced, they should be handled according to the consent requirements that apply to the relevant deployment.
9. Policy changes
We may update this Privacy Policy when platform features, data practices, or legal requirements change. The current version and update date will be published here.
10. Contact
Privacy questions or requests can be sent to support@trustneo.com.